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Quick rfq submission form

Returns Process

Unfortunately, mistakes can happen despite our close attention to detail and automated processes. In these rare cases we make the returns process quick and simple:

1. Contact your personal Account Manager or any other Partsters employee to report the situation by phone or email.

2. Submit the Return Materials Acceptance (RMA) form given by your Account Manager by email or This email address is being protected from spambots. You need JavaScript enabled to view it. along with attached photos and a test report to display the certain issue.

3. Test reports and photos are reviewed in accordance to our QMS by our Quality Control Engineer and our TÜV Süd - ISO 9001:2008 certified third-party testing facility to ensure accuracy.

4. Upon approval (usually same day), we'll send you an RMA number along with prepaid shipping labels for the return shipment. Please attach a copy of the RMA form on the box or simply write the RMA number directly on the box.

5. Send us a copy of the invoice from your carrier service for any initial shipment charges, and we will issue you a credit for the full amount.