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Service Quality Commitment

Without our customers, we couldn’t exist. It’s just that simple.

We realize you have a choice of where to buy your products, and customer service quality can play a large role in your decision. That’s why every Partsters employee is required to sign our internal service level agreement, the Partsters Promise™:

  • We promise honest and open communication that is professional and efficient.
  • We promise to fulfill your requirements promptly including quick answers to all of your questions related to your orders and inquiries.
  • We promise to always treat you with fairness and respect regardless of the situation.
  • We promise that someone will always be reachable by phone and/or email who can access your detailed account information and answer any specific questions without waiting for someone to call you back, even in cases when your personal Account Manager is unavailable.
  • We promise the highest level of service in the industry and the overall best customer experience from beginning to end.
  • We promise to handle any misunderstandings or disputes helpfully with the same positive attitude and punctuality as when your order or inquiry was placed while making fair and objective decisions that are consistent with our high expectations of customer service and satisfaction.
  • We promise to care and take a partnership approach to your supply chain challenges along with accountability to the end results of your business.

Our goal is to not only focus on quoting, selling and sending a tracking number. We focus on the entire customer experience from beginning to end and everything in between. Partsters always welcomes customer feedback and suggestions on how we can improve our service quality to provide you with the best experience possible. Have a comment or suggestion? Submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. . We would love to hear from you!

Why do we focus so hard on customer service? It’s because you deserve it. We also know if we don’t take care of our customers, then someone else will.